FRASER ROSS : KNOW US BETTER

With so many different businesses in the market, claiming to serve you with the best at the best possible rates, it can be a daunting task to find the one name that seems to serve exactly what it promises. When it comes to jewellery options, there are just so many of them that you can choose from. Having a shop that brings you all the latest designs in the most long-lasting materials is hard but not impossible. One such name that has built quite a reputation for itself in the market today for the kind of quality that it has been serving to its customers for years now is Fraser Ross.

Buying products online especially the ones that are made from expensive materials like gold, sterling silver is always a bargain and we understand that. This is the reason our policies are made to benefit the customer more than us. We deal with a wide range of jewellery items that range from bracelets and rings to bangles and pendants. Moreover, all this is made from nothing but the purest 925 sterling silver and 9ct gold available in colours of white, gold and rose gold. Our customers are like our family and this is why we do not believe in selling lower quality products that are made from plated metal or make use of filler metals. The reputation that we have built in the material stands because we have never really compromised on quality and have always given priority to our customers and their demands more.

Why buy from us?

So, exactly what sort of values and policies have allowed us to build a strong customer base in the market so far? Let us find that out.

Money back guarantee

All that you buy from us comes with a money back guarantee. Within 7 days you can return what you bought with no questions asked from our end. We realize that sometimes with online shopping you might not get exactly what you had envisioned and this policy tends to respect just that. However, with this being said, it would still be something worth mentioning that since July 2010, we have not had a single complaint and none of our pieces have been returned by our customers so far. They have been fully satisfied with the purchases that they have made. This means that we can even cut short on our marketing budget since most of our sales are made from referrals made by our existing customers, allowing us to serve you better at much lower prices. You can read more about some of the overwhelming customer feedback we have received so far here.

Manufacturer’s warranty

We also offer a manufacturer’s warranty for the products that fall in the BE range which usually can go from 5 to 10 years even.

Finest material

All the products that we deal with are made using only the finest of materials available in Australia and thus are proudly owned and made in Australia.

Custom fitting

If you do not fit into the regular size chart and would like something that is custom made for you to it your size better, we even offer these services without charging you extra for it.

Low prices

Since we buy directly from Australian dealers, this means that we don't have to bear the overhead cost which is involved with importing these metals. Thus, our prices are relatively lower than what you would usually see in the market around. Secondly, our marketing budget is low which means that we don’t really have to increase our prices by a large mark-up as most businesses have to, to meet their existing expenses. With a well thought out strategy and customer retention plans, we have been serving in the market for nearly a decade now.

You pay what you see

All the prices that are shown on our website are what you actually pay in reality too. There are no hidden charges and all the prices shown are inclusive of GST too.  In fact, we do not even charge for an added length of the chain since our prices are defined by the weight of the metal rather than the size of the jewellery. However, if you still happen to find a brand or site which is selling products that match our quality but at a lower price, let us know and we will beat that for you. For us. You, our customers, mean more to us than a small amount of money.

Multiple payment options

We at Fraser Ross are not too strict with the money payment options and thus, give you a lot of flexibility in how you decide to pay us for your purchase. It could either be through PayPal, visa card, bank draft, direct deposit, and a cheque even. However, the waiting period might increase depending on the method of payment you choose to go with since we can't really dispatch the items until the payments have been cleared from your end. Once cleared, your order will reach you with 14 to 28 days.

Charm fittings

We have a detailed chart on our website with the sizes that are available for our charm jewellery. From rings to fitting locks and hooks, there are details for everything here. You can actually decide and choose from it all and place your order when you have decided and made up your mind.

 

These are just some of the many reasons which should prompt you like most of our customers to head over to our main site and check out the wide range of products that we have to offer.

However, if you still would like to clear some doubts or get some additional information about our business and policies, then feel free to get in touch with our customer care representative anytime. Since we do not have any retail store, you can choose one of the following options to get in touch with us anytime you want.

Give us a call: 1300 42 42 46

Drop an SMS or call our mobile number: 0423 649 888

Send an email: sales@fraserross.com.au

Send a snail mail: Fraser Ross, P.O. Box 348, Coraki, New South Wales 2471

However, for better coordination, we prefer a call first so that we can talk to you directly and only follow up with an email if there is a need for it.

So, what are you waiting for? Head over to our main site today and shop your heart out with the best at the best possible prices.